What we do
Two services.
One team that gets it.
Most businesses run on software that almost fits. We build tools that actually match how your business works.
01
Custom Software & Automations
Built for Your Business
Finally, software that works the way you actually work.
Your team is copying data between systems, maintaining spreadsheets that shadow your real software, and adapting your processes to tools that almost fit. We build custom software and workflow automations around how your business actually operates — so your best people stop doing data entry and start doing the work that matters.
How We Engage
Every engagement starts with understanding your business before touching any technology. We scope carefully, build precisely, and stay engaged until it works.
Option A
We Build It For You
We act as your full product team. We interview your staff, map your workflows, and build a custom tool or automation that fits your operations exactly. You get the outcome — we handle all the complexity.
Option B
We Build It With You
If you have a technically capable person on your team, we work alongside them — providing strategic direction, architectural oversight, and quality review while they handle execution. You build capability; we ensure it's done right.
What Makes Us Different
Every engagement pairs three disciplines from day one. This isn't overhead — it's what separates software that actually gets used from software that gets abandoned.
Product Thinking
We start with your business outcomes, not a feature list. Before writing a line of code, we validate that we're solving the right problem in a way your team will actually adopt.
User Experience Design
Custom tools fail when they're built for the builder, not the user. Our UX strategist ensures every tool we build is intuitive for the people who'll use it every day — with no training manual required.
Engineering & Security
Our engineering architect ensures what we build is production-ready, secure, and maintainable. You own the code. Any competent developer can pick it up. No black boxes.
You Own What We Build
Unlike SaaS tools, there are no recurring license fees, no vendor lock-in, and no dependency on someone else's roadmap. We build using standard, modern frameworks with full documentation. The software is yours — permanently.
02
Product Governance
in an AI World
Already building with AI? Make sure it's built to last.
AI coding tools have made it easy for anyone on your team to build automations, dashboards, and internal tools. That's genuinely powerful — and it creates real risk when those tools aren't built securely, documented properly, or reviewed before they touch customer data. We help you put lightweight guardrails in place before ungoverned software becomes a liability.
The Shift You're Already Living
The old model assumed software came from engineering. Today, anyone with access to an AI coding assistant can build a working tool in an afternoon. That means your operations team, your sales managers, and your analysts are creating software — often without security review, architectural oversight, or documentation. Every one of these tools solves a real problem. Many of them introduce real risk. And most organizations don't have a system for telling the difference.
The Four Governance Risks
When software creation is distributed across your organization, four categories of risk emerge that traditional IT governance wasn't designed to catch.
Shadow App Proliferation
Tools built outside any formal process — touching customer data, connecting to internal APIs, automating decisions — with no visibility into what exists or who maintains it.
Invisible Technical Debt
AI-assisted apps that work today but have no error handling, no tests, hardcoded credentials, and no documentation. When the builder moves on, the organization inherits fragility it can't see.
The Happy Path Problem
Non-technical builders don't know what they don't know. Their tools handle the common case beautifully but miss edge cases, concurrency issues, data validation, and compliance requirements.
Architectural Fragmentation
Every citizen-built app adds API dependencies, data integrations, and platform entanglements. Without coherence, the technology landscape becomes ungovernable — and a single upstream change can break tools nobody knew existed.
What We Do About It
We don't believe the answer is locking things down. The energy of distributed creation is too valuable to suppress. The answer is lightweight structure — governance that enables speed rather than blocking it.
AI App Landscape Audit
We surface and catalog the AI-assisted tools your teams have already built. We interview builders, trace data flows, and map dependencies to give you a complete picture of what exists and where the risk lives.
Tiered Risk Classification
Not every app needs the same level of oversight. We build a classification system that lets low-risk tools move freely while flagging anything that touches sensitive data, makes financial calculations, or faces customers.
Builder Enablement Framework
We create guidelines, templates, and guardrails that help non-technical builders create tools safely — without requiring them to become engineers. Think of it as the operating manual for citizen development in your organization.
Maturation Pathways
The most valuable citizen-built tools deserve to be promoted into properly supported, production-grade applications. We define the criteria and build the process for identifying, hardening, and sustaining the tools that matter most.
The Expert Trio Advantage
Governance is a multi-dimensional problem. We apply the same three-lens approach we bring to every engagement — product strategy, user experience, and engineering architecture — to ensure your governance model works for the people building, the people using, and the systems supporting these tools.
What You Get
AI App Registry
A complete, maintained inventory of every citizen-built tool in your organization — who built it, what it touches, and who depends on it.
Tiered Governance Model
A practical classification system with clear criteria for what can move freely and what needs review — designed for speed, not bureaucracy.
Builder Playbook
Guidelines, templates, and guardrails your teams can use immediately to build AI-assisted tools safely and effectively.
Risk Assessment Report
A detailed analysis of your current exposure — security gaps, data flow vulnerabilities, and single points of failure across your citizen-built landscape.
Maturation Roadmap
A prioritized plan for promoting your highest-value tools into production-grade applications with proper support and maintenance.
Ongoing Governance Ops
Optional retained support to maintain the registry, onboard new builders, review new tools, and evolve the governance model as your organization's AI capabilities mature.
Not sure where to start?
Most of our best engagements start with a single conversation about where your operations are breaking down. Book a 30-minute call — no pitch, no commitment.